Terms & Conditions | Epic Edits

1. Agreement to Terms

By accessing and using the services provided by Epic Edits LTD (Company Number: [To be inserted]), a company registered in England and Wales ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service and all applicable UK laws and regulations. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Epic Edits LTD. Your use of our services is also subject to our Privacy Policy and Cookie Policy.

2. Services Description

Epic Edits provides professional digital marketing services including:

Search Engine Optimization (SEO)
Web design and development
Pay-per-click (PPC) advertising management
Content marketing and creation
Social media marketing
Digital marketing consulting and strategy

The specific scope, deliverables, and timeline for services will be outlined in individual service agreements, proposals, or statements of work.

3. Consumer Rights (UK Consumer Contracts Regulations 2013)

If you are a consumer (purchasing services for personal use), you have specific rights under UK law:

14-Day Cancellation Right: You may cancel digital content or services within 14 days of agreement without providing a reason
Waiver of Cancellation Right: By requesting that services begin immediately, you acknowledge waiving your cancellation right once services commence
Right to Quality Service: Services must be provided with reasonable care and skill as required by the Consumer Rights Act 2015
Right to Information: You are entitled to clear information about services, pricing, and terms before purchase

4. Business Clients

If you are purchasing services for business purposes, different terms may apply as outlined in your service agreement. Business clients are not covered by the Consumer Contracts Regulations 2013 but are protected under general contract law and the Supply of Goods and Services Act 1982.

5. Payment Terms

Unless otherwise specified in your service agreement:

Monthly retainer services are billed in advance at the beginning of each month
Project-based work requires a deposit (typically 50%) before work commences
Payment is due within 14 days of invoice date
Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (for business clients)
All prices are quoted in GBP (£) and are exclusive of VAT unless stated otherwise
We accept payment via bank transfer, credit/debit card, and other methods as agreed

6. Service Delivery and Performance

We will make commercially reasonable efforts to deliver services as outlined in your agreement. Please note:

SEO results cannot be guaranteed as search engine algorithms are beyond our control
Timeline estimates represent our professional best judgment but may vary based on factors outside our control
We reserve the right to subcontract work to qualified specialists while maintaining overall responsibility
Force majeure events (natural disasters, strikes, etc.) may affect delivery timelines

7. Client Responsibilities

To enable successful service delivery, clients agree to:

Provide timely access to necessary website credentials, systems, and information
Respond to requests for information within reasonable timeframes (typically 5 business days)
Review and approve deliverables promptly
Maintain payment obligations as agreed
Ensure content provided to us does not infringe third-party rights
Not engage in activities that could harm our reputation or violate applicable laws

8. Intellectual Property Rights

Client-Owned Deliverables: Upon full payment, clients receive ownership of custom website designs, written content, and materials created specifically for them, excluding pre-existing intellectual property and third-party components.

Our Retained Rights: We retain intellectual property rights to:

General methodologies, processes, and tools
Pre-existing materials and templates
Know-how and expertise developed during the engagement
The right to showcase work in our portfolio (unless confidentiality is agreed)

Third-Party Materials: Some deliverables may include third-party software, images, or content subject to separate licensing terms.

9. Confidentiality and Data Protection

Both parties agree to:

Keep confidential information private and not disclose it to third parties without consent
Process personal data in accordance with UK GDPR and Data Protection Act 2018
Implement appropriate security measures to protect confidential information
Return or destroy confidential information upon request or termination

10. Service Suspension and Termination

Termination by Client

Monthly retainers: 30 days written notice required
Project work: Subject to terms in the project agreement
Immediate termination may result in payment for all work completed plus reasonable costs incurred

Termination by Us

We may suspend or terminate services immediately if:

Payment is overdue by more than 30 days
You breach these terms or the service agreement
We reasonably believe services are being used unlawfully
Continuing services would cause us legal or reputational harm

Effect of Termination

You remain responsible for payment of all services provided up to termination
Unused prepaid services will be refunded on a pro-rata basis (see Refund Policy)
We will provide reasonable assistance with service transition (fees may apply)
Confidentiality obligations survive termination

11. Limitation of Liability

Nothing in these terms limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter where UK law prohibits limitation of liability

Subject to the above, our total liability is limited to:

For business clients: The total fees paid in the 12 months preceding the claim
For consumer clients: As required by the Consumer Rights Act 2015

We are not liable for:

Indirect, consequential, or punitive damages
Loss of profits, revenue, business, or opportunities
Loss of data not caused by our negligence
Changes in search engine algorithms or ranking factors
Actions or omissions of third-party service providers

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including legal fees) arising from:

Your breach of these terms
Content or materials you provide that infringe third-party rights
Your use of our services in violation of applicable laws
Your negligence or willful misconduct

13. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumer clients: This does not affect your statutory rights or your right to bring proceedings in your local court where applicable.

14. Dispute Resolution

We encourage resolving disputes amicably:

Contact us immediately to discuss concerns
We will investigate and respond within 14 days
If unresolved, consider alternative dispute resolution (ADR) or mediation
Legal proceedings are a last resort

15. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, government actions, or technical failures affecting essential services.

16. Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

17. Entire Agreement

These terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Epic Edits LTD regarding our services.

18. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be notified via email or website notice at least 30 days before taking effect. Continued use of services after changes constitutes acceptance.

19. Contact Information

For questions about these Terms of Service, please contact us:

Epic Edits LTD
Email: info@epicedits.co.uk
Phone: 020 4576 3998
Address: 128 City Road, London, EC1V 2NX, United Kingdom